Poo Ping Support

Stuck, confused, or just want to say hi? We're happy to help.

Contact Us

The fastest way to reach us is by email. Drop us a line and we'll get back to you, usually within 2 business days.

Frequently Asked Questions

What is Poo Ping?

Poo Ping is a playful social app: ping your friends when you're on the throne, connect for a quick ephemeral chat, and customise your personal "Throne" profile with items you earn or buy.

How do pings work?

Tap the big button to ping your friends. They get a notification and can tap Connect. Connected friends share a chat that stays open for about 20 minutes, then disappears.

How is my location used?

Location is used only at the moment you send a ping — to drop a map marker for your friends. We never track you in the background. You can decline location access entirely, or use Ghost mode to ping without sharing it. See our Privacy Policy for the full details.

What do credits and purchases unlock?

Credits and the starter pack only unlock cosmetic decorations for your Throne — there is no gameplay advantage. If you reinstall the app and sign in, your purchases restore automatically.

How do I delete my account?

In the app, go to Profile → Settings → Delete account. This removes your account and data immediately.

How do I manage notifications?

Manage them in iOS Settings → Poo Ping → Notifications.

Looking for our policies? Read the Privacy Policy and Terms of Service.